Scope
This policy applies to all paid services provided by CraftedAll LLC under the CraftedAll brand. Any specific terms in a written proposal or signed contract take precedence over this policy.
Cancelling before work starts
You may cancel your order and receive a full refund of your deposit within 7 days of payment, as long as work has not yet started.
Cancelling after work starts
If you cancel after work has started, we refund what you paid for milestones that have not been started, charge only for the work completed up to the cancellation date, and hand over everything completed.
Delivered and accepted milestones
Milestones that have been delivered and accepted, or whose review period (7 days) has passed without comments, are non-refundable, as they are digital services already performed and delivered.
Monthly plans
Monthly plans and dedicated teams can be cancelled at any time with 30 days’ notice. The current month is not refunded, and no charges apply after the notice period ends.
If we fall short
If we do not deliver what was agreed in the written proposal and do not correct it within a reasonable time after you notify us, you are entitled to a full refund for the undelivered part.
How to request
Send your cancellation or refund request to billing@craftedall.com with your invoice number. We reply within two business days, and approved refunds are processed within 5–10 business days to the original payment method.
Disputes
Please contact the company before opening a dispute with your bank or payment provider, as most matters are resolved promptly through direct communication.